From: Sally Bench
Sent: Tuesday, January 14, 2014 9:21 AM
To: Alan Vince; Allegra Castro; April Lawver; Barbara Smith; Beverly Ostmo; Carol Gonzalez; Colin Howlett; Cynthia Rodriguez (Tomas Rivera); Daniel Ayala; Deborah Benavides; Diana Howard; Diana S. Martinez (Financial Aid); Emily Patton; Erika Cox; Gail
E Carbajal; James Adair; Joan Tsacalis; Kim Canady; Lei Wang; Lisa Alonzo; Lona George; Miwako Meredith; Monica Glover; Olga San Miguel; Patricia Gonzalez (Cosae); Rosanna M. Mendiola; Sabina Bhattathiry-Kapoor; Sylvia Mansour; Tanya Orndorff
Subject: FW: NOTICE: Banner INB connection errors
Forgive me if you already know this, but thought it might help:
When you get the message that your connection has been lost:
To get back into BANNER, enter your user name:
Enter Password:
Database: enter prod.utsa.edu
then hit the connect.
Saves you from the task manager deal.
From: Laurie Trevino
Sent: Tuesday, January 14, 2014 8:36 AM
To: Banner Users
Cc: OIT Connect; Ben Campos; Benjamin Garrison
Subject: RE: NOTICE: Banner INB connection errors
We continue to have the Connection issues this morning. The changes recommended from the vendor yesterday have not resolved the problem.
We are escalating this with the vendor and hope to have a resolution soon. I will send an update as soon as I hear more.
Thanks you,
Laurie Trevino
IT Manager - Student Systems
Office of Information Technology
University of Texas at San Antonio
Ph: 210.458.5903
One place for all your technology requests
oitconnect@utsa.edu
210-458-5555
For comments or feedback, please let either me or my manager Jayashree Iyengar know at
jayashree.iyengar@utsa.edu
From: Laurie Trevino
Sent: Monday, January 13, 2014 11:43 AM
To: Banner Users
Cc: OIT Connect; Ben Campos; Benjamin Garrison
Subject: RE: NOTICE: Banner INB connection errors
We have had several reports that the connection error is still occurring. No need to
report to OIT Connect as we are aware of this and continue to look at a resolution.
Thank you for responding and I will email again when issue should be resolved.
Laurie Trevino
IT Manager - Student Systems
Office of Information Technology
University of Texas at San Antonio
Ph: 210.458.5903
One place for all your technology requests
oitconnect@utsa.edu
210-458-5555
For comments or feedback, please let either me or my manager Jayashree Iyengar know at
jayashree.iyengar@utsa.edu
From: Laurie Trevino
Sent: Monday, January 13, 2014 10:48 AM
To: Banner Users
Cc: OIT Connect; Ben Campos; Benjamin Garrison
Subject: RE: NOTICE: Banner INB connection errors - Resolved
The connection errors with Banner INB should be resolved now.
If you do encounter the connection error again, please put in a ticket with OIT Connect with the time
you received the error and what you were doing in Banner when it occurred.
Thank you for your patience,
Laurie Trevino
IT Manager - Student Systems
Office of Information Technology
University of Texas at San Antonio
Ph: 210.458.5903
One place for all your technology requests
oitconnect@utsa.edu
210-458-5555
For comments or feedback, please let either me or my manager Jayashree Iyengar know at
jayashree.iyengar@utsa.edu
From: Laurie Trevino
Sent: Monday, January 13, 2014 9:56 AM
To: Banner Users
Cc: OIT Connect; Ben Campos; Benjamin Garrison
Subject: NOTICE: Banner INB connection errors
We have received calls from several areas across campus that re receiving connection errors in Banner INB.
OIT is researching the issues and working on a resolution and currently don’t have an estimated time. I
will keep the group informed when we have more information.
If you receive this connection error window, go to your browser window and Refresh to login again.
We apologize for the inconvenience on such a busy day.
Laurie Trevino
IT Manager - Student Systems
Office of Information Technology
University of Texas at San Antonio
Ph: 210.458.5903
One place for all your technology requests
oitconnect@utsa.edu
210-458-5555
For comments or feedback, please let either me or my manager Jayashree Iyengar know at
jayashree.iyengar@utsa.edu