Good morning,

 

Inspire Support continue to receive several tickets a day regarding missing notes and attachments that are in EAB and not in Inspire.  Please inform your teams that the mass data extraction is planned for May and will take time to fully be completed.    

 

Additionally, I’ve been asked to remind our teams not to email Laurence directly.  An email was sent on April 17th (attached).  However, users are still emailing directly.  Users who are experiencing issues should email to InspireSupport@utsa.edu.  This is very important in order to monitor and act on the tickets; and if follow-up is needed the Support team can directly work with the user experiencing the issue.  

 

We appreciate your patience and understanding as we continue to work through the development of the Inspire application. 

 

Thank you for our assistance and attention.

 

Respectfully,

Angie

 

 

Angelica M. Barrera, M.S.

Associate Vice Provost for Student Success

 

The University of Texas at San Antonio

Division of Student Success

One UTSA Circle

San Antonio, TX 78249

Phone: (210) 458-4302

E-mail: angelica.barrera@utsa.edu

 

Students:  Please be sure to include your Banner ID or MyUTSA ID when corresponding with UTSA officials.

 

UTSA Coronavirus updates:  http://www.utsa.edu/coronavirus/

 

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