FYI

From: Diane Pina
Sent: Wednesday, January 17, 2018 1:49 PM
Subject: Customer Service training - tough situations

For you and your staff – please forward to your staff – thank you

Customer Service: Strategies for Demanding Situations (SD426 & SD427)

Two part training series – attend both sessions

January 25^th & January 31^st

Each class is 8:30 am – 12:00 noon in NPB 1.408

Do you or others you work with handle customer service situations that are sometimes difficult, out of the ordinary and demanding? Upset parents or students? Complicated situations? Something has gone wrong and needs to be fixed or unraveled? High volume and busy seasons with high demand from customers? If so, this is a perfect training for you. This two-part training series covers a 10-step model for handling the toughest customer service situations. We use a fun and interesting DVD in this program, plus classroom activities and discussion for an interactive learning experience. Hope to see you there!

To enroll go to: https://mytraining.utsa.edu/classroom/ and select the appropriate class.

Diane L. P. Piña, Training Specialist II

UTSA HR Training & Development Ext. 6641

Website: www.training.utsa.edu

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