** UPDATE **

EAB Support reported back yesterday evening that a critical engineering ticket was submitted and they have implemented a fix to address the issues.  They are asking if you experience continued or other occurrences today to report to EABCampus@utsa.edu

Please also continue to copy Sylvia Mansour and Monica Glover.    

Thank you,

Monica

From: Monica Glover
Sent: Tuesday, April 2, 2019 9:47 AM
To: 'advising@lists.it.utsa.edu' <advising@lists.it.utsa.edu>
Subject: EAB issues reported

Good morning,

This morning, advising staff across both campuses have reported the system slowness and some are receiving a “504 Time-out” error message.  These issues have been reported to EAB and have been escalated to the EAB technical team. 

We will let everyone know as soon as an update is received.

Thank you,

Monica

Monica R. Glover

Director of Academic Advising

The University of Texas at San Antonio
Downtown Undergraduate Advising Center
501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304
San Antonio, TX 78207
p: 210.458.2550
f: 210.458.2575

UTSA Academic Advising:  www.utsa.edu/advising

This e-mail message is intended only for the personal use of the recipient(s) named above.  If you are not an intended recipient, you may not review, copy or distribute this message. 

If you have received this communication in error, please notify the sender immediately by email and delete the original message.