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Support

Aug 14, 09:00 CST

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The status of this ticket is Solved. The member support team believes they have completed your request and/or no further updates will be provided. Please see the comments below. If you have any questions or believe this is in error, simply reply to this ticket.

Tim Rinehart (EAB Member Support)

Aug 14, 10:59 AM EDT

Hi,


Thanks for sending! Per our engineers, this issue is now resolved. Please let us know if you experience otherwise!

-Tim

Tim Rinehart
Analyst, Member Support
EAB Technology
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Laurence Atkins (EABCampus@utsa.edu)

Aug 14, 08:23 CST

Request #306 "FW: Navigate issue" was closed and merged into this request. Last comment in request #306:

Request #305 "RE: Navigate communication error" was closed and merged into this request. Last comment in request #305:

Hi Nen,

Yes, I’ve seen others reporting similar issues. I’ve included EAB on your email to help look into the issue.

From: Nen Huynh Nen.Huynh@utsa.edu
Sent: Wednesday, August 14, 2019 8:46 AM
To: Monica Glover Monica.Glover@utsa.edu
Subject: FW: Navigate communication error

Monica,

I am having trouble with Navigate. Are other advisors having the same issue?

Nen Huynh, M.A.

Academic Advisor

The University of Texas at San Antonio

Engineering Advising

One UTSA Circle

EB 3.04.04

San Antonio, TX 78249-3209

o: 210.458.5525

https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png

From: Nen Huynh
Sent: Wednesday, August 14, 2019 8:44 AM
To: Sylvia Mansour Sylvia.Mansour@utsa.edu
Subject: Navigate communication error

Good morning,

I am running into an error this morning searching students on Navigate. I am getting the error message below:

At one point it was saying communication error as well. Can you look into this.

Thanks,

Nen Huynh, M.A.

Academic Advisor

The University of Texas at San Antonio

Engineering Advising

One UTSA Circle

EB 3.04.04

San Antonio, TX 78249-3209

o: 210.458.5525

https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png

Attachment(s)
image001.png
image002.png
image003.png

Monica Glover

Aug 14, 07:53 CST

Good morning,

We’ve received various reports of a communication error message in Navigate when looking up students.  The issue has been reported.  Will report back out as soon as we hear something.

 

 

 

 

Monica

 

Monica R. Glover

Director of Academic Advising

The University of Texas at San Antonio
Downtown Undergraduate Advising Center
501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304
San Antonio, TX 78207
p: 210.458.2550
f: 210.458.2575

 

UTSA Academic Advising: www.utsa.edu/advising

 

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