COEHD Staff,

Please consider enrolling in these two customer service related training opportunities from Human Resources. 

Best Regards,

Karen

Karen P. Hoskins

College of Education and Human Development

Office of the Dean

T: 210.458.4480

From: Diane Pina
Sent: Tuesday, October 08, 2013 2:15 PM
Subject: Training on customer service - would you recommend any participants?

RE: Customer Service Trainings in October and November

Serving the Student as Customer (SD119)

Three parts, Nov. 5, 12, 19 (attend all three classes)

9:00-12:00, Main Campus, Nov. 5^th first class is HUC 2.202 Travis

This course is focused on strengthening service skills, in-person, phone, email, everyday situations, creating a campus culture based on superior customer service; DVD based workshop with 134 page book for each participant; interactive and engaging

Customer Service – Strategies for Demanding Situations (SD426 & SD427)

Two parts, Oct. 29 & 31 (attend both classes)

8:30-12:00, UC 2.01.24 Mesquite

Participants will develop strategies for demanding customer situations: dissatisfied, angry or irate customers; staying in charge of the interaction; delivering bad news in a good way; handling stress; using positive communication techniques

Diane

Diane L. Piña

Training & Development Specialist II

HR Training & Development Ext. 6641

https://mytraining.utsa.edu