COEHD, please update your mobile devices (phones, tablets, iPads) and make sure to use the Microsoft Outlook App to access your UTSA email. 

Tomorrow UTS is pushing out a mandatory update and your mobile device MAY stop working if you are not running the latest updates.  Please contact coehdtechx@utsa.edu or call 210-458-4035 if you need assistance checking your device(s) or have questions.  This will not impact your Desktop or Laptop computer(s).  Update instructions can be found here (iOS, Android)

Tech Café will also be extending their support hours tomorrow until 10pm.

Please read below…

Thank you,

Marisol

From: University Technology Solutions <uts@utsa.edu>
Date: Monday, September 26, 2022 at 11:05 AM
To: Marisol Johnson <Marisol.Johnson@utsa.edu>
Subject: Be Aware: Update to Email Authentication Requirements

Microsoft will disable basic authentication

...

Dear Colleague, 

Please be aware that, as of September 27, 2022, email authentication requirements for all mobile devices will be upgraded in accordance with a new Microsoft policy.

To ensure your e-mail experience is not impacted, please take the following steps:

1. Update your mobile device to the latest operating system (iOS, Android)
2. Use the Microsoft Outlook app to access your UTSA e-mail. Note: other e-mail clients, including the native Android and iOS mail apps, are not recommended.

From Tuesday, September 27 to Friday, September 30, Tech Café will offer extended phone support hours from 7 a.m. to 10 p.m.

WHAT WE’RE DOING: 
In accordance with Microsoft’s policy change, we will be retiring all use of basic authentication to connect to Microsoft products. In preparation, Tech Solutions will be updating all versions of Outlook for Windows and Mac on UTSA-managed devices. This will improve the security of our UTSA community by ensuring that all devices are subject to a secure user authentication and authorization process.

WHAT TO EXPECT: 
When logging into e-mail clients, you will see the familiar Microsoft authentication prompt with Duo that you’re used to seeing throughout UTSA’s environment.

This upgrade is part of our continuous efforts to ensure the availability, reliability, and performance of UTSA's technology infrastructure. With it, we will further enhance network security as well as enable higher levels of network capacity and resiliency. While this work is essential, we also recognize that it may present an inconvenience to our users. Thank you for your patience as we work hard to provide a better user experience. 

Thank you,
Tech Solutions
techcafe@utsa.edu

The University of Texas at San Antonio
One UTSA Circle, San Antonio, TX, 78249

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