Hello everyone,

Beginning on Monday Oct. 13^th, OSP will begin using the Routing state on ServiceNow Tickets. Please see the information below detailing this change.

What is changing?

OSP will be updating the state of ServiceNow tickets to Routing in the following scenarios:

• When documents are sent to OSP leadership for signature
• When award set ups are pending speedtype creation in PeopleSoft by OSP leadership
• When prior approvals are pending approval from the sponsor

What about the Awaiting Info state?

OSP will update the state of ServiceNow tickets to Awaiting Info when information/documents are needed from the RA Team.

Why the change?

By using both Routing and Awaiting Info states, it will be easier for everyone to quickly identify tickets where action is needed by the RA Team or OSP/sponsor.

Please direct any questions to your supervisor for discussion in next week’s GoLive meeting on 10/14/25.

Thanks,

Justin

Justin Marmolejo
Assistant Director | Ex Officio Chair, Staff Senate,  EAC Alternate Rep

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