Hello,

 

Thanks for letting me know, we’ll reach out to the SNOW development team. For now, please email requested documents/updates to the assigned GCA on the ticket.

 

Thanks,

Justin

 

From: Meghan Rueda <Meghan.Rueda@utsa.edu>
Sent: Wednesday, June 18, 2025 11:21 AM
To: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Cc: Josephine Melendez <josephine.melendez@utsa.edu>; rowdy.research@lists.it.utsa.edu
Subject: RE: OSP ServiceNow is Live!

 

Hi Justin,

 

Just to add to Josie’s email:

 

A ticket was generated by OSP and assigned to me for an award negotiation/incoming award. I received the email regarding a comment stating to “submit an updated budget for the award”. However, there is still nowhere to add comments (questions, updates, etc) or submit any additional documents.

 

Here is a screenshot of what I see on my end:


 

Please advise.

 

Thank you!

 

Meghan A. Rueda, PhD

Research Administrator III, Research Team

President, VP, and University Colleges

 

Important Reminders:

 

The University of Texas at San Antonio

Office of Research

One UTSA Circle

San Antonio, Texas, 78249-3209

 

 

 

From: Josephine Melendez <josephine.melendez@utsa.edu>
Sent: Wednesday, June 18, 2025 11:07 AM
To: Justin Marmolejo <Justin.Marmolejo@utsa.edu>; rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

Justin,

 

Meghan is still unable to reply to a comment by OSP in ServiceNow.

 

Is anyone else experiencing the same issue? 

 

 

Thank you,

Josie Melendez,

Senior Research Administrator,

President, VPs and University College

The University of Texas at San Antonio
Office of Research

One UTSA Circle,
San Antonio, TX 78249-3209

Important Reminders:

  • REDKE is excited to announce LabArchives, Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
  • All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.

 

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, June 9, 2025 4:34 PM
To: rowdy.research@lists.it.utsa.edu <rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

Hello everyone,

 

The ServiceNow Development Team has fixed this issue. All RAs should be able to add comments and attachments after they submit ServiceNow tickets now.

 

Thanks,

Justin

 

Justin Marmolejo

Assistant Director, Office of Sponsored Projects | Staff Senate Chair

Office of Research

 

The University of Texas at San Antonio

One UTSA Circle

San Antonio, TX 78249-1644

Phone: 210.458.7049

Email: justin.marmolejo@utsa.edu

 

From: Carol Looney <carol.looney@utsa.edu>
Sent: Tuesday, May 20, 2025 10:41 AM
To: Francesca Bronder <Francesca.Bronder@utsa.edu>; Josephine Melendez <josephine.melendez@utsa.edu>; Justin Marmolejo <Justin.Marmolejo@utsa.edu>; rowdy.research@lists.it.utsa.edu
Subject: RE: OSP ServiceNow is Live!

 

Hello,

I am having the same problem. I want to respond to a comment and provide updated documents. There is no mechanism for that process. Thanks, Carol

 

From: Francesca Bronder <Francesca.Bronder@utsa.edu>
Sent: Monday, May 19, 2025 4:37 PM
To: Josephine Melendez <josephine.melendez@utsa.edu>; Justin Marmolejo <Justin.Marmolejo@utsa.edu>; rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

I agree with Josie. I can pull up all my case but cannot enter any new info or docs or comments.

 

Sincerely,

 

Francesca Bronder, M.A.

Research Administrator II - College Research Administration

College of Sciences

 

The University of Texas at San Antonio

One UTSA Circle

San Antonio, TX 78249-1644

BSE 1.638

Email: francesca.bronder@utsa.edu

 

http://research.utsa.edu

 

From: Josephine Melendez <josephine.melendez@utsa.edu>
Sent: Monday, May 19, 2025 4:34 PM
To: Justin Marmolejo <Justin.Marmolejo@utsa.edu>; rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

That does not come up for me, perhaps we have a different level of access? 

 

Thank you,

Josie Melendez,

Senior Research Administrator,

President, VPs and University College

The University of Texas at San Antonio
Office of Research

One UTSA Circle,
San Antonio, TX 78249-3209

Important Reminders:

  • REDKE is excited to announce LabArchives, Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
  • All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.

 

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, May 19, 2025 5:32 PM
To: rowdy.research@lists.it.utsa.edu <rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

Hello,

 

I’ll connect with Ana, I’m coming back after 4 days out with COVID so I need to catch up with the team. However under “My Cases”, I am able to open tickets I’ve submitted and type in a new message and upload attachments. Is this something you all see on your end too?

 

 

Thanks,

Justin

 

 

From: Elizabeth Tilley <elizabeth.tilley@utsa.edu>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Cc: rowdy.research@lists.it.utsa.edu
Subject: RE: OSP ServiceNow is Live!

 

Hi – we’ve all had this problem in science.  We had talked to Ana about it last week.  Basically, we cannot add comments after it’s been submitted.  We cannot reply to emails generated from service now either.

 

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

 

Thanks for letting me know Josie.

 

Is anyone else having this issue? Or can someone provide a solution to the group if there is one?

 

Thanks,

Justin

 

From: Josephine Melendez <josephine.melendez@utsa.edu>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research@lists.it.utsa.edu; Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Subject: Re: OSP ServiceNow is Live!

 

Hi Justin,

 

I have a question, is it possible for the submitter to leave comments or upload updated documentation on a ticket once the ticket has been submitted in ServiceNow? We find that we are unable to comment or upload anything after the ticket has been submitted. Please advise. 

 

 

Thank you,

Josie Melendez,

Senior Research Administrator,

President, VPs and University College

The University of Texas at San Antonio
Office of Research

One UTSA Circle,
San Antonio, TX 78249-3209

Important Reminders:

  • REDKE is excited to announce LabArchives, Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
  • All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.

 

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research@lists.it.utsa.edu <rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] OSP ServiceNow is Live!

 

Hello everyone,

 

OSP’s ServiceNow ticketing system is now live. As discussed last week, all requests to OSP should be submitted through a ServiceNow ticket. Below is the link to the portal. Please note that you will need to log in with your abc123 username and passphrase to view the OSP tickets.

 

Link to ServiceNow portal: https://utsa.service-now.com/bsc

 

Thanks,

Justin

 

Justin Marmolejo

Assistant Director, Office of Sponsored Projects | Staff Senate Chair

Office of Research

 

The University of Texas at San Antonio

One UTSA Circle

San Antonio, TX 78249-1644

Phone: 210.458.7049

Email: justin.marmolejo@utsa.edu