The development team is currently working on this issue.

From: Elizabeth Tilley <elizabeth.tilley@utsa.edu>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Cc: rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

Hi – we’ve all had this problem in science.  We had talked to Ana about it last week.  Basically, we cannot add comments after it’s been submitted.  We cannot reply to emails generated from service now either.

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research@lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!

Thanks for letting me know Josie.

Is anyone else having this issue? Or can someone provide a solution to the group if there is one?

Thanks,

Justin

From: Josephine Melendez <josephine.melendez@utsa.edu>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research@lists.it.utsa.edu; Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Subject: Re: OSP ServiceNow is Live!

Hi Justin,

I have a question, is it possible for the submitter to leave comments or upload updated documentation on a ticket once the ticket has been submitted in ServiceNow? We find that we are unable to comment or upload anything after the ticket has been submitted. Please advise. 

Thank you,

Josie Melendez,

Senior Research Administrator,

President, VPs and University College

The University of Texas at San Antonio
Office of Research

One UTSA Circle,
San Antonio, TX 78249-3209

Important Reminders:

• For all Post-Award requests and inquiries, please email VPProposals@utsa.edu
• *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
• NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template – Synergistic Activities are now a separate document.

• REDKE is excited to announce LabArchives, Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!

• All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.

---

From: Justin Marmolejo <Justin.Marmolejo@utsa.edu>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research@lists.it.utsa.edu <rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] OSP ServiceNow is Live!

Hello everyone,

OSP’s ServiceNow ticketing system is now live. As discussed last week, all requests to OSP should be submitted through a ServiceNow ticket. Below is the link to the portal. Please note that you will need to log in with your abc123 username and passphrase to view the OSP tickets.

Link to ServiceNow portal: https://utsa.service-now.com/bsc

Thanks,

Justin

Justin Marmolejo

Assistant Director, Office of Sponsored Projects | Staff Senate Chair

Office of Research

The University of Texas at San Antonio

One UTSA Circle

San Antonio, TX 78249-1644

Phone: 210.458.7049

Email: justin.marmolejo@utsa.edu