Hello everyone,

Just wanted to send out a reminder of the turnaround times for OSP ServiceNow tickets.

Ticket Type	Turnaround Time (Business Days)
Award Amendment Request	7
Award Negotiation/Acceptance Request	7
Business Contract Request	5
Cost Transfer Request	7
Miscellaneous Request	12
New Award Set Up Request	12
Non-Financial Report Submission Request	12
PeopleSoft Modification Request	12
Prior Approval Request	12
Scholarship Notice of Award	4

For tickets that need to be escalated, please send the request and justification to osp@utsa.edu for handling.

Thanks,

Justin

Justin Marmolejo

Assistant Director, Office of Sponsored Projects | Staff Senate Chair

Office of Research

The University of Texas at San Antonio

One UTSA Circle

San Antonio, TX 78249-1644

Phone: 210.458.7049

Email: justin.marmolejo@utsa.edu