RA signature of BEF forms
by Francesca Bronder
Good morning,
Question for the group: do RAs need to sign the BEFs, or approval is given to the financial transaction once entered in People Soft? I was asked to sign a BEF (old form) which still ask for "RSC Approval" signature.
Thank you
Sincerely,
Francesca Bronder, M.A.
Research Administrator II - College Research Administration
College of Sciences
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
BSE 1.638
Email: francesca.bronder(a)utsa.edu<mailto:francesca.bronder@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
Upcoming Time Off:
June 26 - Personal leave
5 months
06/24/25 GoLive Meeting Minutes
by Justin Marmolejo
Hello everyone,
Please find the attached minutes from today's GoLive meeting.
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
5 months
Re: Eligible Individuals, Ruth L. Kirschstein Research Service Award - NIH Correction
by Cedric Williams
You’re welcome Liz!
Regards
Cedric F. Williams, MBA
Senior Grant & Contracts Administrator | Authorized Official Representative
Office of Sponsored Projects
UTSA Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Office: NPB 5.102V05
Phone: 210.458.8784
Email: cedric.williams(a)utsa.edu<mailto:cedric.williams@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
From: Elizabeth Tilley <elizabeth.tilley(a)utsa.edu>
Sent: Friday, June 20, 2025 4:56 PM
To: Cedric Williams <Cedric.Williams(a)utsa.edu>; rowdy.research(a)lists.it.utsa.edu
Subject: RE: Eligible Individuals, Ruth L. Kirschstein Research Service Award - NIH Correction
Thank you!
Happy Friday 😊
From: Cedric Williams <Cedric.Williams(a)utsa.edu<mailto:Cedric.Williams@utsa.edu>>
Sent: Friday, June 20, 2025 4:34 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Eligible Individuals, Ruth L. Kirschstein Research Service Award - NIH Correction
Importance: High
Good afternoon,
Below is a link to information to be used for guidance and reference purposes for Eligible Individuals for NIH NRSA Awards -
https://grants.nih.gov/grants/guide/notice-files/NOT-OD-25-126.html
Regards,
Cedric F. Williams, MBA
Senior Grant & Contracts Administrator | Authorized Official Representative
Office of Sponsored Projects
UTSA Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Office: NPB 5.102V05
Phone: 210.458.8784
Email: cedric.williams(a)utsa.edu<mailto:cedric.williams@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
5 months, 1 week
Re: OSP ServiceNow is Live!
by Justin Marmolejo
Hello everyone,
The issue Meghan described below has been resolved. Everyone should be able to add comments and attachments to tickets created on their behalf by OSP.
Thanks,
Justin
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu>
Sent: Wednesday, June 18, 2025 11:25 AM
To: Meghan Rueda <Meghan.Rueda(a)utsa.edu>
Cc: Josephine Melendez <josephine.melendez(a)utsa.edu>; rowdy.research(a)lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello,
Thanks for letting me know, we'll reach out to the SNOW development team. For now, please email requested documents/updates to the assigned GCA on the ticket.
Thanks,
Justin
From: Meghan Rueda <Meghan.Rueda(a)utsa.edu<mailto:Meghan.Rueda@utsa.edu>>
Sent: Wednesday, June 18, 2025 11:21 AM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Cc: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hi Justin,
Just to add to Josie's email:
A ticket was generated by OSP and assigned to me for an award negotiation/incoming award. I received the email regarding a comment stating to "submit an updated budget for the award". However, there is still nowhere to add comments (questions, updates, etc) or submit any additional documents.
Here is a screenshot of what I see on my end:
[cid:image001.png@01DBE06E.4BDC3A30]
[cid:image003.png@01DBE06E.4BDC3A30]
Please advise.
Thank you!
Meghan A. Rueda, PhD
Research Administrator III, Research Team
President, VP, and University Colleges
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu> - Please allow 7-10 business days for review and processing.
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
The University of Texas at San Antonio
Office of Research
One UTSA Circle
San Antonio, Texas, 78249-3209
[cid:image004.png@01DBE06E.4BDC3A30]<https://bold.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Wednesday, June 18, 2025 11:07 AM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Justin,
Meghan is still unable to reply to a comment by OSP in ServiceNow.
Is anyone else experiencing the same issue?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, June 9, 2025 4:34 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello everyone,
The ServiceNow Development Team has fixed this issue. All RAs should be able to add comments and attachments after they submit ServiceNow tickets now.
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
From: Carol Looney <carol.looney(a)utsa.edu<mailto:carol.looney@utsa.edu>>
Sent: Tuesday, May 20, 2025 10:41 AM
To: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>; Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hello,
I am having the same problem. I want to respond to a comment and provide updated documents. There is no mechanism for that process. Thanks, Carol
From: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>
Sent: Monday, May 19, 2025 4:37 PM
To: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
I agree with Josie. I can pull up all my case but cannot enter any new info or docs or comments.
Sincerely,
Francesca Bronder, M.A.
Research Administrator II - College Research Administration
College of Sciences
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
BSE 1.638
Email: francesca.bronder(a)utsa.edu<mailto:francesca.bronder@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:34 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
That does not come up for me, perhaps we have a different level of access?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 5:32 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello,
I'll connect with Ana, I'm coming back after 4 days out with COVID so I need to catch up with the team. However under "My Cases", I am able to open tickets I've submitted and type in a new message and upload attachments. Is this something you all see on your end too?
[cid:image005.png@01DBE06E.4BDC3A30]
Thanks,
Justin
From: Elizabeth Tilley <elizabeth.tilley(a)utsa.edu<mailto:elizabeth.tilley@utsa.edu>>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Cc: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hi - we've all had this problem in science. We had talked to Ana about it last week. Basically, we cannot add comments after it's been submitted. We cannot reply to emails generated from service now either.
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Thanks for letting me know Josie.
Is anyone else having this issue? Or can someone provide a solution to the group if there is one?
Thanks,
Justin
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Subject: Re: OSP ServiceNow is Live!
Hi Justin,
I have a question, is it possible for the submitter to leave comments or upload updated documentation on a ticket once the ticket has been submitted in ServiceNow? We find that we are unable to comment or upload anything after the ticket has been submitted. Please advise.
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] OSP ServiceNow is Live!
Hello everyone,
OSP's ServiceNow ticketing system is now live. As discussed last week, all requests to OSP should be submitted through a ServiceNow ticket. Below is the link to the portal. Please note that you will need to log in with your abc123 username and passphrase to view the OSP tickets.
Link to ServiceNow portal: https://utsa.service-now.com/bsc
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
5 months, 1 week
Re: OSP ServiceNow is Live!
by Justin Marmolejo
Hello,
Thanks for letting me know, we'll reach out to the SNOW development team. For now, please email requested documents/updates to the assigned GCA on the ticket.
Thanks,
Justin
From: Meghan Rueda <Meghan.Rueda(a)utsa.edu>
Sent: Wednesday, June 18, 2025 11:21 AM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu>
Cc: Josephine Melendez <josephine.melendez(a)utsa.edu>; rowdy.research(a)lists.it.utsa.edu
Subject: RE: OSP ServiceNow is Live!
Hi Justin,
Just to add to Josie's email:
A ticket was generated by OSP and assigned to me for an award negotiation/incoming award. I received the email regarding a comment stating to "submit an updated budget for the award". However, there is still nowhere to add comments (questions, updates, etc) or submit any additional documents.
Here is a screenshot of what I see on my end:
[cid:image003.png@01DBE043.8FF99210]
[cid:image006.png@01DBE043.8FF99210]
Please advise.
Thank you!
Meghan A. Rueda, PhD
Research Administrator III, Research Team
President, VP, and University Colleges
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu> - Please allow 7-10 business days for review and processing.
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
The University of Texas at San Antonio
Office of Research
One UTSA Circle
San Antonio, Texas, 78249-3209
[cid:image008.png@01DBE043.8FF99210]<https://bold.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Wednesday, June 18, 2025 11:07 AM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Justin,
Meghan is still unable to reply to a comment by OSP in ServiceNow.
Is anyone else experiencing the same issue?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, June 9, 2025 4:34 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello everyone,
The ServiceNow Development Team has fixed this issue. All RAs should be able to add comments and attachments after they submit ServiceNow tickets now.
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
From: Carol Looney <carol.looney(a)utsa.edu<mailto:carol.looney@utsa.edu>>
Sent: Tuesday, May 20, 2025 10:41 AM
To: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>; Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hello,
I am having the same problem. I want to respond to a comment and provide updated documents. There is no mechanism for that process. Thanks, Carol
From: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>
Sent: Monday, May 19, 2025 4:37 PM
To: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
I agree with Josie. I can pull up all my case but cannot enter any new info or docs or comments.
Sincerely,
Francesca Bronder, M.A.
Research Administrator II - College Research Administration
College of Sciences
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
BSE 1.638
Email: francesca.bronder(a)utsa.edu<mailto:francesca.bronder@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:34 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
That does not come up for me, perhaps we have a different level of access?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 5:32 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello,
I'll connect with Ana, I'm coming back after 4 days out with COVID so I need to catch up with the team. However under "My Cases", I am able to open tickets I've submitted and type in a new message and upload attachments. Is this something you all see on your end too?
[cid:image009.png@01DBE043.8FF99210]
Thanks,
Justin
From: Elizabeth Tilley <elizabeth.tilley(a)utsa.edu<mailto:elizabeth.tilley@utsa.edu>>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Cc: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hi - we've all had this problem in science. We had talked to Ana about it last week. Basically, we cannot add comments after it's been submitted. We cannot reply to emails generated from service now either.
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Thanks for letting me know Josie.
Is anyone else having this issue? Or can someone provide a solution to the group if there is one?
Thanks,
Justin
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Subject: Re: OSP ServiceNow is Live!
Hi Justin,
I have a question, is it possible for the submitter to leave comments or upload updated documentation on a ticket once the ticket has been submitted in ServiceNow? We find that we are unable to comment or upload anything after the ticket has been submitted. Please advise.
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] OSP ServiceNow is Live!
Hello everyone,
OSP's ServiceNow ticketing system is now live. As discussed last week, all requests to OSP should be submitted through a ServiceNow ticket. Below is the link to the portal. Please note that you will need to log in with your abc123 username and passphrase to view the OSP tickets.
Link to ServiceNow portal: https://utsa.service-now.com/bsc
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
5 months, 1 week
Re: OSP ServiceNow is Live!
by Meghan Rueda
Hi Justin,
Just to add to Josie's email:
A ticket was generated by OSP and assigned to me for an award negotiation/incoming award. I received the email regarding a comment stating to "submit an updated budget for the award". However, there is still nowhere to add comments (questions, updates, etc) or submit any additional documents.
Here is a screenshot of what I see on my end:
[cid:image006.png@01DBE043.00B404F0]
[cid:image007.png@01DBE043.00B404F0]
Please advise.
Thank you!
Meghan A. Rueda, PhD
Research Administrator III, Research Team
President, VP, and University Colleges
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu> - Please allow 7-10 business days for review and processing.
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
The University of Texas at San Antonio
Office of Research
One UTSA Circle
San Antonio, Texas, 78249-3209
[cid:image005.png@01DBE042.CF79C910]<https://bold.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu>
Sent: Wednesday, June 18, 2025 11:07 AM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu>; rowdy.research(a)lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Justin,
Meghan is still unable to reply to a comment by OSP in ServiceNow.
Is anyone else experiencing the same issue?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, June 9, 2025 4:34 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello everyone,
The ServiceNow Development Team has fixed this issue. All RAs should be able to add comments and attachments after they submit ServiceNow tickets now.
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
From: Carol Looney <carol.looney(a)utsa.edu<mailto:carol.looney@utsa.edu>>
Sent: Tuesday, May 20, 2025 10:41 AM
To: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>; Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hello,
I am having the same problem. I want to respond to a comment and provide updated documents. There is no mechanism for that process. Thanks, Carol
From: Francesca Bronder <Francesca.Bronder(a)utsa.edu<mailto:Francesca.Bronder@utsa.edu>>
Sent: Monday, May 19, 2025 4:37 PM
To: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
I agree with Josie. I can pull up all my case but cannot enter any new info or docs or comments.
Sincerely,
Francesca Bronder, M.A.
Research Administrator II - College Research Administration
College of Sciences
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
BSE 1.638
Email: francesca.bronder(a)utsa.edu<mailto:francesca.bronder@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:34 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>; rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
That does not come up for me, perhaps we have a different level of access?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 5:32 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello,
I'll connect with Ana, I'm coming back after 4 days out with COVID so I need to catch up with the team. However under "My Cases", I am able to open tickets I've submitted and type in a new message and upload attachments. Is this something you all see on your end too?
[cid:image001.png@01DBE041.B095E070]
Thanks,
Justin
From: Elizabeth Tilley <elizabeth.tilley(a)utsa.edu<mailto:elizabeth.tilley@utsa.edu>>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Cc: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hi - we've all had this problem in science. We had talked to Ana about it last week. Basically, we cannot add comments after it's been submitted. We cannot reply to emails generated from service now either.
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Thanks for letting me know Josie.
Is anyone else having this issue? Or can someone provide a solution to the group if there is one?
Thanks,
Justin
From: Josephine Melendez <josephine.melendez(a)utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>; Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Subject: Re: OSP ServiceNow is Live!
Hi Justin,
I have a question, is it possible for the submitter to leave comments or upload updated documentation on a ticket once the ticket has been submitted in ServiceNow? We find that we are unable to comment or upload anything after the ticket has been submitted. Please advise.
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email VPProposals(a)utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals: https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval notifications, unless marked "high priority". Please allow time for review and approval.
________________________________
From: Justin Marmolejo <Justin.Marmolejo(a)utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu> <rowdy.research(a)lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] OSP ServiceNow is Live!
Hello everyone,
OSP's ServiceNow ticketing system is now live. As discussed last week, all requests to OSP should be submitted through a ServiceNow ticket. Below is the link to the portal. Please note that you will need to log in with your abc123 username and passphrase to view the OSP tickets.
Link to ServiceNow portal: https://utsa.service-now.com/bsc
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo(a)utsa.edu<mailto:justin.marmolejo@utsa.edu>
5 months, 1 week
