10:41 a.m.
Hello,
I am having the same problem. I want to respond to a comment and provide updated
documents. There is no mechanism for that process. Thanks, Carol
From: Francesca Bronder <Francesca.Bronder(a)utsa.edu>
Sent: Monday, May 19, 2025 4:37 PM
To: Josephine Melendez <josephine.melendez(a)utsa.edu>; Justin Marmolejo
<Justin.Marmolejo(a)utsa.edu>; rowdy.research(a)lists.it.utsa.edu
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
I agree with Josie. I can pull up all my case but cannot enter any new info or docs or
comments.
Sincerely,
Francesca Bronder, M.A.
Research Administrator II - College Research Administration
College of Sciences
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
BSE 1.638
Email: francesca.bronder@utsa.edu<mailto:francesca.bronder@utsa.edu>
http://research.utsa.edu<http://research.utsa.edu/>
From: Josephine Melendez
<josephine.melendez@utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:34 PM
To: Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>;
rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
That does not come up for me, perhaps we have a different level of access?
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email
VPProposals@utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals:
https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also
a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce
LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab
Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is
no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval
notifications, unless marked "high priority". Please allow time for review and
approval.
________________________________
From: Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 5:32 PM
To: rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
<rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Hello,
I'll connect with Ana, I'm coming back after 4 days out with COVID so I need to
catch up with the team. However under "My Cases", I am able to open tickets
I've submitted and type in a new message and upload attachments. Is this something you
all see on your end too?
[cid:image001.png@01DBC973.ADD5BED0]
Thanks,
Justin
From: Elizabeth Tilley
<elizabeth.tilley@utsa.edu<mailto:elizabeth.tilley@utsa.edu>>
Sent: Monday, May 19, 2025 4:28 PM
To: Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Cc: rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: RE: OSP ServiceNow is Live!
Hi - we've all had this problem in science. We had talked to Ana about it last week.
Basically, we cannot add comments after it's been submitted. We cannot reply to
emails generated from service now either.
From: Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 19, 2025 4:27 PM
To: rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
Subject: [Rowdy.research] Re: OSP ServiceNow is Live!
Thanks for letting me know Josie.
Is anyone else having this issue? Or can someone provide a solution to the group if there
is one?
Thanks,
Justin
From: Josephine Melendez
<josephine.melendez@utsa.edu<mailto:josephine.melendez@utsa.edu>>
Sent: Monday, May 19, 2025 4:21 PM
To: rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>;
Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Subject: Re: OSP ServiceNow is Live!
Hi Justin,
I have a question, is it possible for the submitter to leave comments or upload updated
documentation on a ticket once the ticket has been submitted in ServiceNow? We find that
we are unable to comment or upload anything after the ticket has been submitted. Please
advise.
Thank you,
Josie Melendez,
Senior Research Administrator,
President, VPs and University College
The University of Texas at San Antonio
Office of Research
One UTSA Circle,
San Antonio, TX 78249-3209
Important Reminders:
* For all Post-Award requests and inquiries, please email
VPProposals@utsa.edu<mailto:VPProposals@utsa.edu>
* *15/5 Rule and Exception Requests* for UTSA Proposals:
https://research.utsa.edu/osp/ProposalDeadlines.html
* NSF: Starting now, all Personnel Docs must be prepared using SciENcv. There is also
a new NSF Biosketch template - Synergistic Activities are now a separate document.
* REDKE is excited to announce
LabArchives,<https://research.utsa.edu/manage/labarchives.html> Electronic Lab
Notebook (ELN) software for research at no cost to UTSA Faculty and Staff, plus there is
no limit on data storage space!
* All transactions are approved within 24-48 hours of having received approval
notifications, unless marked "high priority". Please allow time for review and
approval.
________________________________
From: Justin Marmolejo
<Justin.Marmolejo@utsa.edu<mailto:Justin.Marmolejo@utsa.edu>>
Sent: Monday, May 12, 2025 8:53 AM
To: rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>
<rowdy.research@lists.it.utsa.edu<mailto:rowdy.research@lists.it.utsa.edu>>
Subject: [Rowdy.research] OSP ServiceNow is Live!
Hello everyone,
OSP's ServiceNow ticketing system is now live. As discussed last week, all requests to
OSP should be submitted through a ServiceNow ticket. Below is the link to the portal.
Please note that you will need to log in with your abc123 username and passphrase to view
the OSP tickets.
Link to ServiceNow portal: https://utsa.service-now.com/bsc
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate
Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo@utsa.edu<mailto:justin.marmolejo@utsa.edu>
