4:06 p.m.
Hello everyone,
Just wanted to send out a reminder of the turnaround times for OSP ServiceNow tickets.
Ticket Type
Turnaround Time (Business Days)
Award Amendment Request
7
Award Negotiation/Acceptance Request
7
Business Contract Request
5
Cost Transfer Request
7
Miscellaneous Request
12
New Award Set Up Request
12
Non-Financial Report Submission Request
12
PeopleSoft Modification Request
12
Prior Approval Request
12
Scholarship Notice of Award
4
For tickets that need to be escalated, please send the request and justification to
osp@utsa.edu<mailto:osp@utsa.edu> for handling.
Thanks,
Justin
Justin Marmolejo
Assistant Director, Office of Sponsored Projects | Staff Senate
Chair<https://www.utsa.edu/staffsenate/>
Office of Research
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
Phone: 210.458.7049
Email: justin.marmolejo@utsa.edu<mailto:justin.marmolejo@utsa.edu>