Hello everyone, Just wanted to send out a reminder of the turnaround times for OSP ServiceNow tickets. Ticket Type Turnaround Time (Business Days) Award Amendment Request 7 Award Negotiation/Acceptance Request 7 Business Contract Request 5 Cost Transfer Request 7 Miscellaneous Request 12 New Award Set Up Request 12 Non-Financial Report Submission Request 12 PeopleSoft Modification Request 12 Prior Approval Request 12 Scholarship Notice of Award 4 For tickets that need to be escalated, please send the request and justification to osp@utsa.edu<mailto:osp@utsa.edu> for handling. Thanks, Justin Justin Marmolejo Assistant Director, Office of Sponsored Projects | Staff Senate Chair<https://www.utsa.edu/staffsenate/> Office of Research The University of Texas at San Antonio One UTSA Circle San Antonio, TX 78249-1644 Phone: 210.458.7049 Email: justin.marmolejo@utsa.edu<mailto:justin.marmolejo@utsa.edu>