[Advising] Support Ticket Protocol

Good afternoon, This is a friendly reminder to make sure that any error reports, questions, or requests related to Inspire are being sent to InspireSupport@utsa.edu<mailto:InspireSupport@utsa.edu> only. We have noticed that members of the UTSA community are opening new tickets or adding to existing tickets directly via the Civitas Engineering Hub. This is incorrect and causes a variety of problems with tickets not being received, attended to, and queued for resolution. Any tickets submitted in this unauthorized way may not be responded to, which will leave the issue unresolved. If you are unsure of how to submit a ticket to Inspire Support, a PDF document has been attached to this email that details the established procedure. Thank you, UTSA Inspire Support