[Advising] RESOLVED Pt 2: DegreeWorks | No Student Error

Hello, The error with not being able to pull up an audit seems to have been resolved. If you get the error again or notice issues, please email us at DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>. Regards, Amanda From: advising(a)lists.it.utsa.edu <advising(a)lists.it.utsa.edu&gt; Sent: Monday, October 31, 2022 10:12 AM To: advising(a)lists.it.utsa.edu Cc: Degree Works <DegreeWorks(a)utsa.edu&gt;; James Adair <James.Adair(a)utsa.edu&gt;; Johanna Hunziker <Johanna.Hunziker(a)utsa.edu&gt; Subject: [Advising] Re: ISSUE CONTINUES: DegreeWorks | No Student Error Hello, We have begun to hear that advisors are experiencing issues with pulling up a student's audit once again. We are working with UTS. We appreciate your patience as we work to get this fixed as quickly as possible. Regards, Amanda From: advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> <advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu>> Sent: Monday, October 31, 2022 9:08 AM To: advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> Cc: Degree Works <DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>>; James Adair <James.Adair@utsa.edu<mailto:James.Adair@utsa.edu>>; Johanna Hunziker <Johanna.Hunziker@utsa.edu<mailto:Johanna.Hunziker@utsa.edu>> Subject: [Advising] RESOLVED: DegreeWorks | No Student Error Good morning, The issue with the error should now be resolved. If you see it again, try clearing your cache. If that does not work, let us know. If you have any questions or see any other issues, please email them to us at DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>. Regards, Amanda Garcia Senior Registrar Officer Registrar's Office | The University of Texas at San Antonio One UTSA Circle, San Antonio, TX 78249 Amanda.Garcia@utsa.edu<mailto:Amanda.Garcia@utsa.edu> Ideation | Input | Relator | Adaptability | Achiever [YT]<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2F... [WWW] <https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.utsa... CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error. From: advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> <advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu>> Sent: Monday, October 31, 2022 8:38 AM To: advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> Cc: Degree Works <DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>>; James Adair <James.Adair@utsa.edu<mailto:James.Adair@utsa.edu>>; Johanna Hunziker <Johanna.Hunziker@utsa.edu<mailto:Johanna.Hunziker@utsa.edu>> Subject: [Advising] DegreeWorks | No Student Error Hello, We are aware that there is an issue affecting some users, some of the time with pulling up a student record in DegreeWorks. Users are experiencing a spinning wheel and a "No students were found" error. We are working with UTS to get it resolved. We will let you know once the error is no longer happening. Thanks to those who reported the issue. If you have any questions, please email us at DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>. Regards, Amanda Garcia Senior Registrar Officer Registrar's Office | The University of Texas at San Antonio One UTSA Circle, San Antonio, TX 78249 Amanda.Garcia@utsa.edu<mailto:Amanda.Garcia@utsa.edu> Ideation | Input | Relator | Adaptability | Achiever [YT]<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2F... [WWW] <https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.utsa... CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.