[Advising] SSC Campus Access issues

The initial problem seems to be fixed, but if any of you still encounter any login problems, follow below steps. If clearing the cache and restarting Firefox does not fix the problem for you, please send an e-mail to EABCampus@utsa.edu<mailto:EABCampus@utsa.edu> and copy me. Happy Wednesday everyone - Sylvia From: EAB Technology Notice [mailto:EABTechnologyNotice@advisory.com] Sent: Wednesday, February 15, 2017 10:51 AM To: EAB Technology Notice <EABTechnologyNotice@advisory.com<mailto:EABTechnologyNotice@advisory.com>> Subject: EAB Shibboleth Access Issue Good Morning, This morning we received internal alerts of intermittent access for members using Shibboleth as their method of single sign on to our platform. Our engineers have resolved the issue and Shibboleth access should be restored. We are receiving a few reports of users still having difficulty. If you find this is the case, please direct them to clear their browser cache and restart the application. Any users continuing to experience errors should report this to our support team. We will follow up once we know there are no remaining individual access issues and with the root cause once we have this information available. We apologize for any inconvenience this caused. Thank you, Gina Schorr Gina Schorr Director, EAB Technology