6:04 p.m.
Hi Amanda,
If I am in Outlook and try to open a document the Global system will launch a sign in
request in to the web version. I enter my email address and I am logged on to the web
version (I think). Most of the time I can open documents and view them.
I am not sure if this is a training, computer or Global issue for the advisors.
Thank you,
April D. Lawver, M.A.
Director
Business Studies
Undergraduate Advising Center
University Of Texas at San Antonio
One UTSA Circle
San Antonio, Texas 78249-0631
210-458-4562 voice
210-458-4328 fax
April.Lawver@utsa.edu<mailto:April.Lawver@utsa.edu>
Frequently Asked Advising Questions:
www.utsa.edu/advise/students-faq.html<http://www.utsa.edu/advise/stude...
Advising by email - The official means of student communication from UTSA Undergraduate
Academic Advising will be via the students' preferred email as indicated by the
student via their ASAP account. Effective August 1, 2010, the College of Business
Undergraduate Advising Center will only respond to specific questions generated from the
students' preferred emails account, the only exception would be to requests that can
be answered with general information. This email and any file transmitted with it may
contain confidential information intended solely for the use of the individual or entity
to which it is addressed. If you are not the intended recipient or the delegate
responsible for delivering the communication to the intended recipient, please be advised
that you have received this communication in error and that any disclosure, copying,
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the sender immediately of the error.
From: advising-bounces(a)lists.sis.utsa.edu [mailto:advising-bounces@lists.sis.utsa.edu] On
Behalf Of advising(a)lists.sis.utsa.edu
Sent: Friday, June 12, 2015 10:55 AM
To: advising(a)lists.sis.utsa.edu
Subject: [Advising] Problem Opening PDF's in Global
I have heard from several advisors that they are having trouble accessing uploaded
documents in Global. If you are having this problem, and are using Outlook to access
Global, use the web version instead. Everyone who has had this problem, has been able to
access files through the web version. In case you need it, the link is
https://utsacloud.crm.dynamics.com. The first screen will ask you for your UTSA email
address, then you will log in using your myUTSA ID and passphrase.
We are working to figure out what the issue is with accessing the files in Outlook.
If you have any questions, please let me know.
Regards,
Amanda Garcia
Program Coordinator
Undergraduate Studies Support and Technology Services
University of Texas at San Antonio
210-458-6519 (phone)
Amanda.Garcia@utsa.edu<mailto:Amanda.Garcia@utsa.edu>