[Advising] Re: RESOLVED - Degree Works Issues | Spinning

Good Afternoon Please remove me from the list serve Juan Cantu Administrative Associate II Learner | Achiever | Intellection | Input | Includer The University of Texas at San Antonio Student Disability Services One UTSA Circle San Antonio, Texas 78249 P: 210.458.4157 F: 210 458-4980 E: juan.cantu3@utsa.edu<mailto:juan.cantu3@utsa.edu> www.utsa.edu/disability<http://www.utsa.edu/disability> Like us on Facebook: http://www.facebook.com/UTSA.SDS Students: Please be sure to include your Banner ID or MyUTSA ID when corresponding with UTSA officials. CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error. [cid:image004.jpg@01D9FACB.A39E5CB0] From: advising(a)lists.it.utsa.edu <advising(a)lists.it.utsa.edu&gt; Sent: Monday, October 9, 2023 1:40 PM To: advising(a)lists.it.utsa.edu Cc: Degree Works <DegreeWorks(a)utsa.edu&gt;; James Adair <James.Adair(a)utsa.edu&gt;; Johanna Hunziker <Johanna.Hunziker(a)utsa.edu&gt; Subject: [Advising] RESOLVED - Degree Works Issues | Spinning Hello all, It seems like UTS has resolved the issue with the errors and slowness in Degree Works. You may need to clear your cache, but the worksheets and plans seem to be working much better now. If you still experience issues, even after clearing cache, please let us know by sending an email to DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>. Regards, Amanda From: Amanda Garcia <amanda.garcia@utsa.edu<mailto:amanda.garcia@utsa.edu>> Sent: Friday, October 6, 2023 9:16 AM To: advising@lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> Cc: Degree Works <DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>>; James Adair <James.Adair@utsa.edu<mailto:James.Adair@utsa.edu>>; Johanna Hunziker <Johanna.Hunziker@utsa.edu<mailto:Johanna.Hunziker@utsa.edu>> Subject: Degree Works Issues | Spinning Hello all, We are aware that users have been experiencing slowness and errors over the last couple of days. We have been working with UTS and Ellucian on the issue. It seems to have increased though this morning. We are upgrading the priority of the case we have with Ellucian. At this time you do not need to email us if you get an error. We thank you for your patience and if you have any questions, please email us at DegreeWorks@utsa.edu<mailto:DegreeWorks@utsa.edu>. Regards, Amanda Garcia Senior Registrar Officer Registrar's Office | The University of Texas at San Antonio One UTSA Circle, San Antonio, TX 78249 Amanda.Garcia@utsa.edu<mailto:Amanda.Garcia@utsa.edu> Ideation | Input | Relator | Adaptability | Achiever [YT]<https://youtube.com/playlist?list=PLvhbbVaYo6PXquT16O_uq9ANZwXLlEX... [WWW] <http://www.utsa.edu/degreeworks> CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.