In case you have a student who is trying to request a transcript through ASAP: As per Enrollment Services- the process won't work if the student is using a hotmail or a live account. Apparently utsa, yahoo and gmail accounts work. Thanks, deb Deborah A. Benavides, M.A. Academic Advisor II Arts and Humanities Advising Center MS 4.01.52 Office: (210) 458-6513 Fax: (210) 458-6515