[Advising] DegreeWorks | Global Exceptions and PDF's

Hello all, We just came across a defect in our current version of DegreeWorks. We had an advisor report not being able to save a PDF for a student and received the following error: [cid:image002.jpg@01D8BBCA.092B9A30] After some research, we have found that it is caused by using global exceptions. You can tell a student has a global exception by looking at the exception block and under the block column it says Global exception. [cid:image004.jpg@01D8BBCA.092B9A30] Removing the global exception and redoing it as normal individual exceptions fixes the issue and allows for the PDF to be saved. If you do not use global exceptions, or have no idea what I'm talking about, you may not run in to them. This is something an advisor would select to do when doing a substitution exception. These are not very common, but I know some people use them on occasion. If you have any questions, please email us at DegreeWorks(a)utsa.edu. Regards, Amanda Garcia Senior Registrar Officer Registrar's Office | The University of Texas at San Antonio One UTSA Circle, San Antonio, TX 78249 210-458-7599 Amanda.Garcia@utsa.edu<mailto:Amanda.Garcia@utsa.edu> CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.