[Advising] Inspire support

Good morning, Inspire Support continue to receive several tickets a day regarding missing notes and attachments that are in EAB and not in Inspire. Please inform your teams that the mass data extraction is planned for May and will take time to fully be completed. Additionally, I’ve been asked to remind our teams not to email Laurence directly. An email was sent on April 17th (attached). However, users are still emailing directly. Users who are experiencing issues should email to InspireSupport@utsa.edu<mailto:InspireSupport@utsa.edu>. This is very important in order to monitor and act on the tickets; and if follow-up is needed the Support team can directly work with the user experiencing the issue. We appreciate your patience and understanding as we continue to work through the development of the Inspire application. Thank you for our assistance and attention. Respectfully, Angie Angelica M. Barrera, M.S. Associate Vice Provost for Student Success The University of Texas at San Antonio Division of Student Success One UTSA Circle San Antonio, TX 78249 Phone: (210) 458-4302 E-mail: angelica.barrera@utsa.edu<mailto:angelica.barrera@utsa.edu> Students: Please be sure to include your Banner ID or MyUTSA ID when corresponding with UTSA officials. UTSA Coronavirus updates: http://www.utsa.edu/coronavirus/ [A black sign with white letters Description automatically generated] CONFIDENTIAL COMMUNICATION: This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.