Good morning,
Inspire Support continue to receive several tickets a day regarding missing notes and
attachments that are in EAB and not in Inspire. Please inform your teams that the mass
data extraction is planned for May and will take time to fully be completed.
Additionally, I’ve been asked to remind our teams not to email Laurence directly. An
email was sent on April 17th (attached). However, users are still emailing directly.
Users who are experiencing issues should email to
InspireSupport@utsa.edu<mailto:InspireSupport@utsa.edu>. This is very important in
order to monitor and act on the tickets; and if follow-up is needed the Support team can
directly work with the user experiencing the issue.
We appreciate your patience and understanding as we continue to work through the
development of the Inspire application.
Thank you for our assistance and attention.
Respectfully,
Angie
Angelica M. Barrera, M.S.
Associate Vice Provost for Student Success
The University of Texas at San Antonio
Division of Student Success
One UTSA Circle
San Antonio, TX 78249
Phone: (210) 458-4302
E-mail: angelica.barrera@utsa.edu<mailto:angelica.barrera@utsa.edu>
Students: Please be sure to include your Banner ID or MyUTSA ID when corresponding with
UTSA officials.
UTSA Coronavirus updates:
http://www.utsa.edu/coronavirus/
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