##- Please type your reply above this line -## You are registered as a CC on this request (307). Reply to this email to add a comment to the request. ---------------------------------------------- Support, Aug 14, 09:00 CST ## all text above this line is added to the ticket ## The status of this ticket is Solved. The member support team believes they have completed your request and/or no further updates will be provided. Please see the comments below. If you have any questions or believe this is in error, simply reply to this ticket. **Tim Rinehart** (EAB Member Support) Aug 14, 10:59 AM EDT Hi, Thanks for sending! Per our engineers, this issue is now resolved. Please let us know if you experience otherwise! -Tim Tim Rinehart Analyst, Member Support EAB Technology This email is a service from EAB Member Support. Delivered by Zendesk [7O2GKX-8R5R] ---------------------------------------------- Laurence Atkins, Aug 14, 08:23 CST Request #306 "FW: Navigate issue" was closed and merged into this request. Last comment in request #306: Request #305 "RE: Navigate communication error" was closed and merged into this request. Last comment in request #305: Hi Nen, Yes, I’ve seen others reporting similar issues. I’ve included EAB on your email to help look into the issue. **From:** Nen Huynh <Nen.Huynh(a)utsa.edu&gt; **Sent:** Wednesday, August 14, 2019 8:46 AM **To:** Monica Glover <Monica.Glover(a)utsa.edu&gt; **Subject:** FW: Navigate communication error Monica, I am having trouble with Navigate. Are other advisors having the same issue? **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525  **From:** Nen Huynh **Sent:** Wednesday, August 14, 2019 8:44 AM **To:** Sylvia Mansour <Sylvia.Mansour(a)utsa.edu&gt; **Subject:** Navigate communication error Good morning, I am running into an error this morning searching students on Navigate. I am getting the error message below:  At one point it was saying communication error as well. Can you look into this. Thanks, ** ** ** ** **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525  Attachment(s): image001.png - https://utsanavigatesupport.zendesk.com/attachments/token/g5stVsf9nVIa1WN... image002.png - https://utsanavigatesupport.zendesk.com/attachments/token/D3UJrPIwRbCf3zx... image003.png - https://utsanavigatesupport.zendesk.com/attachments/token/hrfwKGSBcibJ38Y... ---------------------------------------------- Monica Glover, Aug 14, 07:53 CST Good morning, We’ve received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something.  Monica **_Monica R. Glover_** _Director of Academic Advising_ The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 **UTSA Academic Advising: ****www.utsa.edu/advising** This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message. -------------------------------- This email is a service from EABCampus(a)utsa.edu. [93OD0E-2800]