August 2019 - Advising - lists.it.utsa.edu

by advising＠lists.it.utsa.edu

FYI Barbara From: Alejandra Holt Sent: Wednesday, August 14, 2019 2:39 PM To: Subject: Grades have rolled The first grade roll has finished and students can now see their grades in ASAP. Grading has been turned back on. Faculty will have until noon tomorrow to enter any missing grades in ASAP. Once again, the final transfer of grades from Blackboard to ASAP will be tomorrow morning before business. Alex Alejandra Holt Assistant Registrar 210-458-6523 Alejandra.Holt(a)utsa.edu<mailto:Alejandra.Holt@utsa.edu> University of Texas at San Antonio From: Enrollment Information Systems Sent: Tuesday, December 20, 2016 3:06 PM To: Joe DeCristoforo <Joe.DeCristoforo(a)utsa.edu<mailto:Joe.DeCristoforo@utsa.edu>>; Kristi Johnson <Kristi.Johnson(a)utsa.edu<mailto:Kristi.Johnson@utsa.edu>>; Monica Lucero <Monica.Lucero(a)utsa.edu<mailto:Monica.Lucero@utsa.edu>>; Brenda Clarke <Brenda.Clarke(a)utsa.edu<mailto:Brenda.Clarke@utsa.edu>>; Lawrence Williams <Lawrence.Williams(a)utsa.edu<mailto:Lawrence.Williams@utsa.edu>> Cc: Jamie Trevino <Jamie.Trevino(a)utsa.edu<mailto:Jamie.Trevino@utsa.edu>>; Ginnifer Cie Gee <Ginnifer.Gee(a)utsa.edu<mailto:Ginnifer.Gee@utsa.edu>>; Fred Hample <Fred.Hample(a)utsa.edu<mailto:Fred.Hample@utsa.edu>>; Cindy Dermody <Cindy.Dermody(a)utsa.edu<mailto:Cindy.Dermody@utsa.edu>>; Laurie Trevino <Laurie.Trevino(a)utsa.edu<mailto:Laurie.Trevino@utsa.edu>>; Juan A. Cantu <Juan.Cantu3(a)utsa.edu<mailto:Juan.Cantu3@utsa.edu>>; James Adair <James.Adair(a)utsa.edu<mailto:James.Adair@utsa.edu>>; Tamara Popescu <Maria.Popescu(a)utsa.edu<mailto:Maria.Popescu@utsa.edu>>; Daniel Garcia1 <Daniel.Garcia1(a)utsa.edu<mailto:Daniel.Garcia1@utsa.edu>>; Salma Ferdous <Salma.Ferdous(a)utsa.edu<mailto:Salma.Ferdous@utsa.edu>>; Barbara Smith <Barbara.Smith(a)utsa.edu<mailto:Barbara.Smith@utsa.edu>>; Erika Cox <Erika.Cox(a)utsa.edu<mailto:Erika.Cox@utsa.edu>>; Sailaja Athyala <Sailaja.Athyala(a)utsa.edu<mailto:Sailaja.Athyala@utsa.edu>>; Monica Rodriguez (Graduate School) <Monica.Rodriguez(a)utsa.edu<mailto:Monica.Rodriguez@utsa.edu>>; April Lawver <April.Lawver(a)utsa.edu<mailto:April.Lawver@utsa.edu>>; Carol Gonzalez <Carol.Gonzalez(a)utsa.edu<mailto:Carol.Gonzalez@utsa.edu>>; Kayla Larsen <Kayla.Larsen(a)utsa.edu<mailto:Kayla.Larsen@utsa.edu>>; Diana S. Martinez (Financial Aid) <Diana.Martinez1(a)utsa.edu<mailto:Diana.Martinez1@utsa.edu>>; Ann Roberts <Ann.Roberts(a)utsa.edu<mailto:Ann.Roberts@utsa.edu>>; Sylvia G. Dorgan <Sylvia.Dorgan(a)utsa.edu<mailto:Sylvia.Dorgan@utsa.edu>>; Jayashree Iyengar <Jayashree.Iyengar(a)utsa.edu<mailto:Jayashree.Iyengar@utsa.edu>>; Benjamin Garrison <Benjamin.Garrison(a)utsa.edu<mailto:Benjamin.Garrison@utsa.edu>>; Melissa L. Rodriguez (Dept of Reg - SIS) <Melissa.Martinez(a)utsa.edu<mailto:Melissa.Martinez@utsa.edu>>; Rosa Garza1 <Rosa.Garza1(a)utsa.edu<mailto:Rosa.Garza1@utsa.edu>>; Sara Bordelon <sara.bordelon(a)utsa.edu<mailto:sara.bordelon@utsa.edu>>; Enrollment Information Systems <eis.support(a)utsa.edu<mailto:eis.support@utsa.edu>> Subject: RE: Grades are Rolling The first grade roll has finished and students can now see their grades in ASAP. Faculty will have until noon tomorrow to enter any missing grades in ASAP. Once again, the final transfer of grades from Blackboard to ASAP will be tomorrow morning before business. Thank you! Sara Bordelon Enrollment Information Systems X6925 From: Enrollment Information Systems Sent: Tuesday, December 20, 2016 2:15 PM To: Joe DeCristoforo <Joe.DeCristoforo(a)utsa.edu<mailto:Joe.DeCristoforo@utsa.edu>>; Kristi Johnson <Kristi.Johnson(a)utsa.edu<mailto:Kristi.Johnson@utsa.edu>>; Monica Lucero <Monica.Lucero(a)utsa.edu<mailto:Monica.Lucero@utsa.edu>>; Brenda Clarke <Brenda.Clarke(a)utsa.edu<mailto:Brenda.Clarke@utsa.edu>>; Lawrence Williams <Lawrence.Williams(a)utsa.edu<mailto:Lawrence.Williams@utsa.edu>> Cc: Jamie Trevino <Jamie.Trevino(a)utsa.edu<mailto:Jamie.Trevino@utsa.edu>>; Ginnifer Cie Gee <Ginnifer.Gee(a)utsa.edu<mailto:Ginnifer.Gee@utsa.edu>>; Fred Hample <Fred.Hample(a)utsa.edu<mailto:Fred.Hample@utsa.edu>>; Cindy Dermody <Cindy.Dermody(a)utsa.edu<mailto:Cindy.Dermody@utsa.edu>>; Laurie Trevino <Laurie.Trevino(a)utsa.edu<mailto:Laurie.Trevino@utsa.edu>>; Juan A. Cantu <Juan.Cantu3(a)utsa.edu<mailto:Juan.Cantu3@utsa.edu>>; James Adair <James.Adair(a)utsa.edu<mailto:James.Adair@utsa.edu>>; Tamara Popescu <Maria.Popescu(a)utsa.edu<mailto:Maria.Popescu@utsa.edu>>; Daniel Garcia1 <Daniel.Garcia1(a)utsa.edu<mailto:Daniel.Garcia1@utsa.edu>>; Salma Ferdous <Salma.Ferdous(a)utsa.edu<mailto:Salma.Ferdous@utsa.edu>>; Barbara Smith <Barbara.Smith(a)utsa.edu<mailto:Barbara.Smith@utsa.edu>>; Erika Cox <Erika.Cox(a)utsa.edu<mailto:Erika.Cox@utsa.edu>>; Sailaja Athyala <Sailaja.Athyala(a)utsa.edu<mailto:Sailaja.Athyala@utsa.edu>>; Monica Rodriguez (Graduate School) <Monica.Rodriguez(a)utsa.edu<mailto:Monica.Rodriguez@utsa.edu>>; April Lawver <April.Lawver(a)utsa.edu<mailto:April.Lawver@utsa.edu>>; Carol Gonzalez <Carol.Gonzalez(a)utsa.edu<mailto:Carol.Gonzalez@utsa.edu>>; Kayla Larsen <Kayla.Larsen(a)utsa.edu<mailto:Kayla.Larsen@utsa.edu>>; Diana S. Martinez (Financial Aid) <Diana.Martinez1(a)utsa.edu<mailto:Diana.Martinez1@utsa.edu>>; Ann Roberts <Ann.Roberts(a)utsa.edu<mailto:Ann.Roberts@utsa.edu>>; Sylvia G. Dorgan <Sylvia.Dorgan(a)utsa.edu<mailto:Sylvia.Dorgan@utsa.edu>>; Jayashree Iyengar <Jayashree.Iyengar(a)utsa.edu<mailto:Jayashree.Iyengar@utsa.edu>>; Benjamin Garrison <Benjamin.Garrison(a)utsa.edu<mailto:Benjamin.Garrison@utsa.edu>>; Sara Bordelon <sara.bordelon(a)utsa.edu<mailto:sara.bordelon@utsa.edu>>; Enrollment Information Systems <EIS.Support(a)utsa.edu<mailto:EIS.Support@utsa.edu>>; Melissa L. Rodriguez (Dept of Reg - SIS) <Melissa.Martinez(a)utsa.edu<mailto:Melissa.Martinez@utsa.edu>>; Rosa Garza1 <Rosa.Garza1(a)utsa.edu<mailto:Rosa.Garza1@utsa.edu>> Subject: Grades are Rolling Faculty grading has been turned off for the first grade roll for Fall 2016. I will turn grading back on as soon as the roll is finished (hopefully by 5). There are still 5,827 missing grades in ASAP. However, this number includes grades that have been entered in Blackboard today. The final transfer of grades from Blackboard to ASAP will happen tomorrow morning by 6:30 a.m. (it takes a few hours for this process to run). After the transfer, there will be ASAP entry only and we will accept grades until noon for the final grade roll. Thank you! Sara Bordelon Enrollment Information Systems X6925

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Summer grade(1st grade roll) now available

by advising＠lists.it.utsa.edu

FYI, The first grade roll has finished and students can now see their grades in ASAP. Grading has been turned back on. Faculty will have until noon tomorrow to enter any missing grades in ASAP. Once again, the final transfer of grades from Blackboard to ASAP will be tomorrow morning before business. Alex Alejandra Holt Assistant Registrar 210-458-6523 Alejandra.Holt(a)utsa.edu<mailto:Alejandra.Holt@utsa.edu> University of Texas at San Antonio Angelica M. Barrera, M.S. Associate Vice Provost for Student Success The University of Texas at San Antonio Phone: 210-458-4302 Email: angelica.barrera(a)utsa.edu<mailto:angelica.barrera@utsa.edu> [id:image001.png@01D40F80.A2AAA570] This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.

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UPDATE -- RE: Navigate Communication Error reported

by advising＠lists.it.utsa.edu

The EAB Engineers have reported back that this issue has been resolved. If you experience any continued issues, please email EABCampus(a)utsa.edu<mailto:EABCampus@utsa.edu> and copy Sylvia Mansour and Monica Glover. Please include screenshots when reporting your issues. Thank you, UTSA EAB Support Team From: advising(a)lists.it.utsa.edu <advising(a)lists.it.utsa.edu> Sent: Wednesday, August 14, 2019 8:57 AM To: advising(a)lists.it.utsa.edu Subject: [Advising] Navigate Communication Error reported From: Monica Glover [mailto:Monica.Glover@utsa.edu] Sent: Wednesday, August 14, 2019 8:54 AM To: advising(a)lists.it.utsa.edu<mailto:advising@lists.it.utsa.edu> Cc: EABCampus <EABCampus(a)utsa.edu<mailto:EABCampus@utsa.edu>> Subject: Navigate Communication Error reported Good morning, We've received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something. [cid:image001.jpg@01D55288.2E97D530] Monica Monica R. Glover Director of Academic Advising The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 UTSA Academic Advising: www.utsa.edu/advis<https://nam03.safelinks.protection.outlook.com/?url=www.utsa.edu%2Fadvise...>ing This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message.

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Navigate Communication Error reported

by advising＠lists.it.utsa.edu

##- Please type your reply above this line -## You are registered as a CC on this request (307). Reply to this email to add a comment to the request. ---------------------------------------------- Support, Aug 14, 09:00 CST ## all text above this line is added to the ticket ## The status of this ticket is Solved. The member support team believes they have completed your request and/or no further updates will be provided. Please see the comments below. If you have any questions or believe this is in error, simply reply to this ticket. **Tim Rinehart** (EAB Member Support) Aug 14, 10:59 AM EDT Hi, Thanks for sending! Per our engineers, this issue is now resolved. Please let us know if you experience otherwise! -Tim Tim Rinehart Analyst, Member Support EAB Technology This email is a service from EAB Member Support. Delivered by Zendesk [7O2GKX-8R5R] ---------------------------------------------- Laurence Atkins, Aug 14, 08:23 CST Request #306 "FW: Navigate issue" was closed and merged into this request. Last comment in request #306: Request #305 "RE: Navigate communication error" was closed and merged into this request. Last comment in request #305: Hi Nen, Yes, I’ve seen others reporting similar issues. I’ve included EAB on your email to help look into the issue. **From:** Nen Huynh <Nen.Huynh(a)utsa.edu> **Sent:** Wednesday, August 14, 2019 8:46 AM **To:** Monica Glover <Monica.Glover(a)utsa.edu> **Subject:** FW: Navigate communication error Monica, I am having trouble with Navigate. Are other advisors having the same issue? **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525 ![https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png](https://utsanavigatesupport.zendesk.com/attachments/token/i4rdPdgUQ0SqBweCGLKP86ZtL/?name=image002.png) **From:** Nen Huynh **Sent:** Wednesday, August 14, 2019 8:44 AM **To:** Sylvia Mansour <Sylvia.Mansour(a)utsa.edu> **Subject:** Navigate communication error Good morning, I am running into an error this morning searching students on Navigate. I am getting the error message below: ![](https://utsanavigatesupport.zendesk.com/attachments/token/QBbvK9AEJwARwQDfOSO4dSjAl/?name=image003.png) At one point it was saying communication error as well. Can you look into this. Thanks, ** ** ** ** **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525 ![https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png](https://utsanavigatesupport.zendesk.com/attachments/token/i4rdPdgUQ0SqBweCGLKP86ZtL/?name=image002.png) Attachment(s): image001.png - https://utsanavigatesupport.zendesk.com/attachments/token/g5stVsf9nVIa1WN... image002.png - https://utsanavigatesupport.zendesk.com/attachments/token/D3UJrPIwRbCf3zx... image003.png - https://utsanavigatesupport.zendesk.com/attachments/token/hrfwKGSBcibJ38Y... ---------------------------------------------- Monica Glover, Aug 14, 07:53 CST Good morning, We’ve received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something. ![](https://utsanavigatesupport.zendesk.com/attachments/token/ROw9Z5JwueE8VLh4l0YMvxBwi/?name=image001.jpg) Monica **_Monica R. Glover_** _Director of Academic Advising_ The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 **UTSA Academic Advising: ****www.utsa.edu/advising** This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message. -------------------------------- This email is a service from EABCampus(a)utsa.edu. [93OD0E-2800]

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Navigate Communication Error reported

by advising＠lists.it.utsa.edu

##- Please type your reply above this line -## You are registered as a CC on this request (307). Reply to this email to add a comment to the request. ---------------------------------------------- Laurence Atkins, Aug 14, 08:23 CST Request #306 "FW: Navigate issue" was closed and merged into this request. Last comment in request #306: Request #305 "RE: Navigate communication error" was closed and merged into this request. Last comment in request #305: Hi Nen, Yes, I’ve seen others reporting similar issues. I’ve included EAB on your email to help look into the issue. **From:** Nen Huynh <Nen.Huynh(a)utsa.edu> **Sent:** Wednesday, August 14, 2019 8:46 AM **To:** Monica Glover <Monica.Glover(a)utsa.edu> **Subject:** FW: Navigate communication error Monica, I am having trouble with Navigate. Are other advisors having the same issue? **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525 ![https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png](https://utsanavigatesupport.zendesk.com/attachments/token/i4rdPdgUQ0SqBweCGLKP86ZtL/?name=image002.png) **From:** Nen Huynh **Sent:** Wednesday, August 14, 2019 8:44 AM **To:** Sylvia Mansour <Sylvia.Mansour(a)utsa.edu> **Subject:** Navigate communication error Good morning, I am running into an error this morning searching students on Navigate. I am getting the error message below: ![](https://utsanavigatesupport.zendesk.com/attachments/token/QBbvK9AEJwARwQDfOSO4dSjAl/?name=image003.png) At one point it was saying communication error as well. Can you look into this. Thanks, ** ** ** ** **Nen Huynh, M.A.** **Academic Advisor** ** ** **The University of Texas at San Antonio** Engineering Advising One UTSA Circle EB 3.04.04 San Antonio, TX 78249-3209 **o:** 210.458.5525 ![https://www.utsa.edu/ucm/resources/toolkit/images/Logo.png](https://utsanavigatesupport.zendesk.com/attachments/token/i4rdPdgUQ0SqBweCGLKP86ZtL/?name=image002.png) ---------------------------------------------- Monica Glover, Aug 14, 07:53 CST Good morning, We’ve received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something. ![](https://utsanavigatesupport.zendesk.com/attachments/token/ROw9Z5JwueE8VLh4l0YMvxBwi/?name=image001.jpg) Monica **_Monica R. Glover_** _Director of Academic Advising_ The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 **UTSA Academic Advising: ****www.utsa.edu/advising** This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message. -------------------------------- This email is a service from EABCampus(a)utsa.edu. [93OD0E-2800]

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parsing errors in DW

by advising＠lists.it.utsa.edu

We've had a few reports of advisors seeing a message in DegreeWorks that says a parsing error has occurred. Charlie is running a job that should fix this problem, which occurs occasionally. If you get one of these errors, try again in 20 or 30 minutes. Jimmy James R. Adair, Ph.D. Senior Assistant Registrar Lecturer II, Department of Philosophy and Classics The University of Texas at San Antonio One UTSA Circle San Antonio, TX 78249 210-458-6216

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Navigate Communication Error reported

by advising＠lists.it.utsa.edu

From: Monica Glover [mailto:Monica.Glover@utsa.edu] Sent: Wednesday, August 14, 2019 8:54 AM To: advising(a)lists.it.utsa.edu Cc: EABCampus <EABCampus(a)utsa.edu> Subject: Navigate Communication Error reported Good morning, We've received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something. [cid:image002.jpg@01D5527E.3892A830] Monica Monica R. Glover Director of Academic Advising The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 UTSA Academic Advising: www.utsa.edu/advis<www.utsa.edu/advise>ing This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message.

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Navigate Communication Error reported

by advising＠lists.it.utsa.edu

Good morning, We've received various reports of a communication error message in Navigate when looking up students. The issue has been reported. Will report back out as soon as we hear something. [cid:image001.jpg@01D5527D.C32921A0] Monica Monica R. Glover Director of Academic Advising The University of Texas at San Antonio Downtown Undergraduate Advising Center 501 W. César E. Chávez Blvd., Buena Vista Bldg 1.304 San Antonio, TX 78207 p: 210.458.2550 f: 210.458.2575 UTSA Academic Advising: www.utsa.edu/advis<www.utsa.edu/advise>ing This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the sender immediately by email and delete the original message.

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AIG Retirement Services Workshop - Sept. 10th & 11th

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Check out these workshops coming in September..... Thanks - Sylvia From: UTSA Wellness Program <Wellness(a)utsa.edu> Sent: Friday, August 9, 2019 2:12 PM Subject: AIG Retirement Services Workshop - Sept. 10th & 11th Good afternoon, It is almost time for our 3rd Wellness Workshop! VALIC Financial Advisors is coming to the main and downtown campus next month to host a BrainWorks workshop on September 10th at the downtown campus and September 11th at main campus! Please see below for details and click below to register! If you have any questions or concerns, please do not hesitate to reach out! Click here to register<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.vali...> [cid:image001.jpg@01D54B85.8AF7D910]<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.vali...>

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Attachments in NAVIGATE

by advising＠lists.it.utsa.edu

Good Morning, There seems to be an issue with attachments in NAVIGATE. The issue has been reported and hopefully the tech team will look into it soon. Thank you for your patience - Sylvia Sylvia Mansour Director - Interdisciplinary Education Advising The University of Texas at San Antonio One UTSA Circle Main Building 3.214 San Antonio, TX 78249 210-458-4424 [Wellness Champions Signature]<https://utsa.campuslabs.com/engage/organization/RowdyNewU> This email and any file transmitted with it may contain confidential information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient or the delegate responsible for delivering the communication to the intended recipient, please be advised that you have received this communication in error and that any disclosure, copying, distribution, printing or use of this information is strictly prohibited; please notify the sender immediately of the error.

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Advising August 2019