[Advising] FW: Shutting Down Queue and Banner

FYI From: Lisa Blazer Sent: Monday, January 04, 2016 1:28 PM To: Barbara Smith <Barbara.Smith(a)utsa.edu&gt;; Tammy Wyatt <Tammy.Wyatt(a)utsa.edu&gt; Subject: FW: Shutting Down Queue and Banner Hey ladies, Not sure if you guys are experiencing some of the same issues but Banner has been up and down all morning. They are shutting it off at 2:00. They aren't guaranteeing it will fix the problem. Not sure what your lines are for advising and registration but it's really crazy over here in the JPL because the payment deadline is tomorrow. Let me know if you have any questions. Lisa From: Erika Cox Sent: Monday, January 04, 2016 1:21 PM To: Gary Lott <Gary.Lott@utsa.edu<mailto:Gary.Lott@utsa.edu>>; Christopher Valles <Christopher.Valles@utsa.edu<mailto:Christopher.Valles@utsa.edu>>; Sam Suwal <Sam.Suwal@utsa.edu<mailto:Sam.Suwal@utsa.edu>>; Peggy Lasater <Peggy.Lasater@utsa.edu<mailto:Peggy.Lasater@utsa.edu>>; Jennette Hughes <jennette.hughes@utsa.edu<mailto:jennette.hughes@utsa.edu>> Cc: Lisa Blazer <Lisa.Blazer@utsa.edu<mailto:Lisa.Blazer@utsa.edu>> Subject: Shutting Down Queue and Banner Hi everyone, I just got off the phone with OIT. In order to troubleshoot why we are having intermittent service issues, they will be bringing the system down. Here's the timeline of what to expect: 1:30pm: call queue no longer accepts calls (please record a phone message for x6037 that will replace your closed message. I will send you what I'm using). Calls currently waiting to be answered will remain in queue. Use this time to finish out remaining calls as Banner will still be up 2:00pm: Banner will go down (we will say it will be down until 3pm, but hopefully it will be up earlier) I will alert you when they are done so we can re-record message saying we are up. My hope is this will help solve the issues. I will be blanketing Twitter and Facebook with messages. I plan on also updating the out of office for our email accounts with the same message. Please reach out with questions. Thank you! Erika ______________________________________ Erika Cox Director, One Stop Enrollment Center The University of Texas at San Antonio One Stop Enrollment Center (formerly Enrollment Services) One UTSA Circle San Antonio, Texas 78249 P: 210.458.4859 Have a question? ASK ROWDY!<http://askrowdy.utsa.edu/> NOTICE: This e-mail transmission contains information, which may be confidential and/or privileged. This information is intended for use only by the addressee indicated above. If you are not the intended recipient, please be advised that any disclosure, copying, distribution, or use of the contents of this information is strictly prohibited, and that any misdirected or improperly received information must be returned to UTSA immediately. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.