[Coehd] New VPN Service (GlobalProtect)

COEHD, As you may be aware, UTSA will be launching a new UTSA Virtual Private Network (VPN) Service that will replace the current version today at 2 p.m. If you are currently using VPN, you may experience intermittent issues. Please contact coehdtechx@utsa.edu<mailto:coehdtechx@utsa.edu> From: University Technology Solutions <uts(a)utsa.edu&gt; Date: Monday, July 17, 2023 at 3:08 PM To: Marisol Johnson <Marisol.Johnson(a)utsa.edu&gt; Subject: Key Technology Updates This Week: New VPN Service, S: Drive Changes, Banner Maintenance Don't miss this critical information! ... [UTSA Tech Solutions] [https://image.e.utsa.edu/lib/fe3511717064057d7c1772/m/1/589f762d-7d93-4f7...] Dear Colleague, Please be aware that this is a critical week for technology upgrades for UTSA faculty and staff. On Wednesday, July 19 at 2 p.m., UTS will be launching a new UTSA Virtual Private Network (VPN) Service that will replace the current version. * If you are using a UTSA-issued computer, you will see a new application called "GlobalProtect." You will receive instructions for signing in to this application to use the UTSA VPN * If you are using a personal device, you will need to download the GlobalProtect application and follow instructions for signing in to use the UTSA VPN. Note: if you have already begun using the new VPN service, you will need to change the GlobalProtect domain to "vpn.utsa.edu" at or after 2 p.m. on Wednesday, July 19. On Friday, July 21, beginning at 8 a.m. and lasting until 10 p.m., UTS will be conducting maintenance on the S:\ Drive. * During this period, users will be unable to access the S:\ Drive network. * After this period, shortcuts and network paths using UNC mapping will need to be re-established/remapped. Instructions will be provided and help from Tech Café will be available during normal business hours. On Friday, July 21, beginning at 5 p.m. and lasting until Sunday, July 23 at 2 p.m., UTS will be conducting key maintenance all Banner production systems. * During this period, users will be unable to access ASAP, AppWorx, Banner, DegreeWorks, and Xtender. To offer the best possible service, we must regularly update and perform necessary maintenance on UTSA systems and networks. Some of these maintenance activities require that affected services be shut down or sustain intermittent service interruptions. While this work is essential, we also recognize that it may present an inconvenience to our users. We thank you for your patience as we work to provide a better user experience with technology services. For updates or to view upcoming routine maintenance dates, please visit utsa.edu/techsolutions/alerts<https://click.e.utsa.edu/?qs=a152556c58c...;. Thank you, Tech Solutions techcafe(a)utsa.edu The University of Texas at San Antonio One UTSA Circle, San Antonio, TX, 78249 You are receiving this email because you are an employee of The University of Texas at San Antonio. You can also view this email online<https://view.e.utsa.edu/?qs=cf6839d89f0a7def08310a656f48843330c...;.