[Coehd] FW: Training on customer service - would you recommend any participants?

COEHD Staff, Please consider enrolling in these two customer service related training opportunities from Human Resources. Best Regards, Karen Karen P. Hoskins College of Education and Human Development Office of the Dean T: 210.458.4480 From: Diane Pina Sent: Tuesday, October 08, 2013 2:15 PM Subject: Training on customer service - would you recommend any participants? RE: Customer Service Trainings in October and November Serving the Student as Customer (SD119) Three parts, Nov. 5, 12, 19 (attend all three classes) 9:00-12:00, Main Campus, Nov. 5th first class is HUC 2.202 Travis This course is focused on strengthening service skills, in-person, phone, email, everyday situations, creating a campus culture based on superior customer service; DVD based workshop with 134 page book for each participant; interactive and engaging Customer Service - Strategies for Demanding Situations (SD426 & SD427) Two parts, Oct. 29 & 31 (attend both classes) 8:30-12:00, UC 2.01.24 Mesquite Participants will develop strategies for demanding customer situations: dissatisfied, angry or irate customers; staying in charge of the interaction; delivering bad news in a good way; handling stress; using positive communication techniques Diane Diane L. Piña Training & Development Specialist II HR Training & Development Ext. 6641 [3PS-Signature] https://mytraining.utsa.edu<https://mytraining.utsa.edu/>