11:13 p.m.
FYI -
Best Regards,
Karen
Karen P. Hoskins
College of Education and Human Development
Office of the Dean
T: 210.458.4480
From: Michelle Phillips
Sent: Friday, December 13, 2013 3:41 PM
Subject: International SOS Offering Credit Monitoring Service to Affected University of
Texas System Travelers
Importance: High
The following information is forwarded on behalf of Julius Gribou. Please desiminate this
information throughout your college, department, and/or organization. Thank you.
From: Dendy, Phillip [mailto:PDENDY@utsystem.edu]
Sent: Friday, December 13, 2013 10:16 AM
To: Pousson, Paul; Goyne, Paul - UTA; Cornwell, Julia; Wolf, Erin; 'Loden, Lee';
'bdodd(a)hp.utbtsc.edu'; Bond, Peter - UT Dallas; Hernandez, Rodolfo - UT Dallas;
'travel(a)utep.edu'; McCorry-Andalis, Catherine - UTEP; Garza, Pamela - UTPA;
Costello, Richard - UTPA; Serrato, Cecelia - UTPB; Charles Crane; Diana MaciasOllervidez;
Lenora Chapman; Tolliver, Ona - UT Tyler; 'Faye_Ingram(a)uttyler.edu'; Revell,
Sylvia - UT Southwestern; Kocian, Kimberly - UTMB; Patriarca, Michael - UTMB; Collard,
Diane - UTH TMC; 'Ronda.A.Gillie(a)uth.tmc.edu';
'Lindsey.Bradshaw(a)uth.tmc.edu'; Charlton, Mike - UT HSC San Antonio; Hurst, Gwen -
MD Anderson; Clay, Claudette - UT Health Center Tyler; Thompson, Marianne - UTHCT;
Sutherland, Nancy; Wallace, Randy; Moeller, Joan; Zimmerman, Bruce; Loving, Melanie -
UTMB; 'Martinez, Marla L
(marla.martinez@austin.utexas.edu<mailto:marla.martinez@austin.utexas.edu>)'
Cc: 'Kimberly TOUCHETTE'; Youngdale, Stacy; Watkins, Lewis; Plyler, Jessica;
'Jessica HESSLER'; Maldonado, Ruth; Hargis, Donna; LaCoste-Caputo, Jenny;
'jennifer.igval(a)internationalsos.com'; Plyler, Jessica; Rogers, Susan - UT Dallas;
'Jason OSTROWSKI
(Jason.OSTROWSKI@internationalsos.com<mailto:Jason.OSTROWSKI@internationalsos.com>)';
Adler, Karen
Subject: International SOS Offering Credit Monitoring Service to Affected University of
Texas System Travelers
Importance: High
Colleagues,
As discussed at the Travel Council meeting on November 19, 2013, International SOS has
agreed to offer credit monitoring services through CSID for those individuals that may
have had personal information exposed in the data breach. As a result of inquiries and
discussions on this issue, International SOS agreed to offer this enhanced service to UT
Travelers. This is in addition to the identity theft protection that was offered in the
notification that went out on October 16, 2013.
It is important to stress that there has not been an expanded or a new breach.
There were only about 400 people who took advantage of the original offer for ID
protection. This new offer is being extended to the entire group of UT System travelers
(approximately 12,000) who received the original notification. They will have 90 days to
take advantage of the new offer. The 400 people who did enroll in the original ID
protection will need to enroll in this as well if they want this service.
This enhanced service includes the following:
* Credit Monitoring with the three credit bureaus
* Non-Credit Loans - monitors if a Payday loan has been opened using an element of an
individual's identity
* CyberAgent - continuously monitors criminal chat rooms, news groups and other
websites where criminals trade stolen identities.
* Social Security Number Trace - monitors and notifies when fraudulent names, aliases
and addresses become associated with a customer's SSN
* Change of Address - monitors and reports if an individual's mail has been
redirected though the USPS
* Court Records - includes information from county courts, state courts, the
Department of Corrections, the Administration of the Courts and other legal agencies that
matches your name and date of birth
* Sex Offender Reports - provides alerts and reports to discover and monitor
registered sex offenders living in their immediate area, and be notified if a sex offender
fraudulently registers in their name
As you may recall, my personal information was potentially exposed in this breach. CSID
has provided me a PIN and I have tested the enrollment site and experienced no problems.
The following email will be going out at the end of next week from CSID.
Subject: International SOS Offering Credit Monitoring Service to Affected University of
Texas System Travelers.
[CSID]
Dear [insert first name and last name],
[International SOS]Recently, you received notification from CSID on behalf of
International SOS regarding a recent data breach incident affecting some International SOS
members including some University of Texas System travelers.
As noted in that communication, to help you protect your identity we had proactively
partnered with CSID to provide one year of comprehensive Global ID Protector coverage, at
no cost to you. CSID's comprehensive Global ID Protector coverage offers multiple
layers of protection to ensure the integrity of your identity and personal information.
We are writing now to inform you that we have added eligibility for one year of Credit
Monitoring, also at no cost to you. This service uses near real time monitoring from the
credit bureaus to determine if any new changes have appeared on your credit report (i.e.
new derogatory account, new inquiry, late payment, etc).
If you want to add this service to your existing coverage, or if you have not signed up
yet and want to be enrolled, you must contact CSID at the numbers below. Please be certain
to use the phrase "activate my credit monitoring" during your call with the
agent.
CSID Member Services is available 24-hours a day, 7-days a week, at the phone numbers
below.
+1 855-882-2743 = callers within the US, Canada and Caribbean
+1 512-505-2564 = callers from outside the US, Canada and Caribbean (can receive collect
calls)
CSID will then provide you with a PIN number and instructions on how to activate these
services at http://csid.com/IntlSOS3B1. The PIN code can only be used once, cannot be
transferred to another individual and must be activated within 90 days of this
notification. Should you have any further questions please contact us at either of the
phone numbers listed above.
Sincerely,
The International SOS Client Services Team
[http://email.csid.com/csid40/images/CSID/camp_images/CSID/1/151/footer1.jpg]
[CSID | 1501 S. MoPac Expy, Ste. 200 | Austin, TX 78746]
[support@csid.com]<mailto:support@csid.com>
[http://email.csid.com/csid40/images/CSID/camp_images/CSID/1/151/footer2-3...]
Please let me know if you have any questions.
Phil
Phillip B. Dendy, CRM
Executive Director
Office of Risk Management
The University of Texas System
512-499-4578
http://www.utsystem.edu/orm/
